Returns
Returns
What happens if something is wrong with your order. Proposed terms, shown so you can see where we are heading.
1. Status of this policy
The terms below are proposed. Aksene has not yet adopted a final returns policy; the founder will confirm or change these before launch.
2. Faulty or wrong items (proposed)
If your piece arrives faulty, damaged, or is not the article you ordered, tell us within 7 days of delivery at support@wearaksene.com. Include your order reference and clear photos of the problem and the label. We would then offer a replacement or a refund to the account you paid from.
3. Changed your mind (proposed)
Studio pieces are made in small runs. We propose that change-of-mind returns are accepted only for an unworn piece with its label, reported within 7 days. This is not yet decided.
4. Custom work (proposed)
Custom work is made to your quote, so it cannot be resold. We propose that it cannot be returned for a change of mind, while a fault against the agreed quote is handled as above. Whether the deposit is refundable once cutting begins is not yet decided.
5. Your legal rights
Nothing here limits the rights you have under Law No. 8 of 1999 on Consumer Protection (UU No. 8 Tahun 1999).